TIDELINE PALM BEACH OCEAN RESORT

Spa Etiquette and Procedures

Cancellation

Should you need to cancel or change a reservation, we require notification 24 hours in advance. Full payment is required should cancellations is changes be received after this time. Groups of 4 or more please contact your coordinator directly.

Arrival

Please arrive at least 10-minutes before your first treatment starts. Your appointment is reserved exclusively for you. To honor each guest’s experience late arrivals will only receive the time remaining on their appointment.

Service Charge

A nonadjustable 20% service charge will be included on your service bill. Additional gratuities may be added at your discretion.

Age Requirements

We welcome those 16 years or older with a guardian supervisor.

Hours

Times are subject to change based on peak seasons.

Etiquette

Please keep in mind that Tideline Spa is a tranquil place. Kindly help us maintain our peaceful environment by speaking softly and not speaking on cell phones or playing music or videos in shared spaces.

Attire

For most spa treatments, it is customary to disrobe completely; however, you should undress to your level of comfort. Our therapists are trained to keep you properly draped throughout the treatment, respecting your privacy at all times.

Pricing

Spa menu and prices may change without notice.

Retail

Products may be returned within 7-days if unopened/non-consumed; apparel may be returned within 14-days if price tag is still attached.

LET US ARRANGE A PERSONALIZED SPA EXPERIENCE FOR YOU

At the Tideline Spa, we offer a variety of treatments using quality ingredients, including massage and body therapies, all aided by our expert practitioners.

Quality Ingredients

Our carefully curated selection of products showcase clean formulations. We strive to protect, prevent, purify, preserve, and penetrate with our products. Every ingredient has a purpose and serves the skin.

Essentials Reimagined

A curated experience created especially for you. Our expert therapists use a special selection of the top products and advanced modalities to completely transform your skin! Eliminate the confusion and let us help you with your unique and beautiful skin.

Enhance Mental Clarity & Focus

In our busy lives, it’s easy to become overwhelmed by the constant demands of work, family, and social commitments. This can result in a decreased ability to concentrate and make decisions. By taking a break from your daily routine and immersing yourself in spa therapy, you allow your mind to unwind and refocus.

Spa Reservations

To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone. Credit cards are required to reserve all appointments, including those using gift cards. We accept Visa, Mastercard, Discover and American Express

Spa Cancellations or Rescheduling

As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.

Spa Payments, Gratuity, and Gift Cards

Payments are accepted in the form of Cash and most Major Credit Cards. Prices are subject to change without notice. There will be a $50.00 fee each time a check is returned as well as any incurred charges for collection of payment owed. Gratuities are not included in the value of the services and are at the discretion of the guest.

Spa Arrivals

To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left in your room or at home. TIDELINE Spa is not responsible for lost or stolen items.

Spa Requirements

We accept guests of all ages, however, some services may require parental release before the services can be rendered. So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa.

How to contact TIDELINE Spa

Please call us directly at (561) 934-4053 or email at spa@tidelineresort.com.

Quick Links

Address

Tideline Palm Beach Ocean Resort
2842 South Ocean Boulevard
Palm Beach, Florida 33480

Contact

Hotel: 561-934-4040
Reservations: 561-240-6390
reservations@tidelineresort.com

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